Loan Servicing

Below are some of the more common questions we have been getting from the field and from customers regarding the servicing of their loan right after closing.

All customer’s first payments will be due to Hamilton Home Loans until the customer is notified otherwise.

Yes, Hamilton Home Loans may transfer your loan servicing.

You will receive a Notice of Transfer Letter from Hamilton Home Loans with the new investor and new servicer contact information.

You will receive letters from Hamilton Home Loans. You will also receive letters from the investor. And you will also receive letters from the new servicer once your loan has been transferred. This is normal and required by all parties.

The customer will receive a mortgage statement 2 weeks prior to their payment being due. The First payment letter that is signed at closing is a valid mortgage statement and can be found in Encompass.

You can only pay online if and when the loan has been transferred to a new investor or boarded into Hamilton Home Loans’ sub-servicer’s online system.

You can only pay by phone if and when the loan has been transferred to a new investor or boarded into Hamilton Home Loans’ sub-servicer’s online system.

Yes. Once the loan has been transferred to the new investor or boarded into Hamilton Home Loans’ sub-servicer’s online system.

Your will receive a Notice of a Change of Payment Address Letter from Hamilton Home Loans. This letter will have your new payment address, new Servicer Loan Number, and the website link to access your account.

Not until the loan has been transferred to the new investor or boarded into Hamilton Home Loans’ sub-servicer’s online system.

Yes. We have processes and controls in place and under RESPA regulations are obligated to forward your payment to the new servicer during the transfer period.

From the date any loan is transferred to a new servicer, either new investor or a new payment address with our sub-servicer, there is a 60 day transfer period where the customer cannot be charged any late fees and no late payments can be reported to the credit bureaus. This 60 day period allows for payments that were sent to the previous servicer, Hamilton Home Loans, to be forwarded to the new investor/servicer in a timely manner.

The transfer and sale of mortgages is common in the mortgage industry. It fulfills the need of investors and makes funds available for other homebuyers.

Please be sure to use the correct link for the online portal website, https://hhlloans.yourmortgageonline.com. If you do not use the correct preface of https: you will not be routed to the correct secure website.

Please contact the Loan Servicing Department at loanservicing@hamiltonhomeloans.com or call Alvaro Gonzalez directly at 954-241-2840.