Loan Servicing

Below are some of the more common questions we have been getting from the field and from customers regarding the servicing of their loan right after closing.

Where do I make my payment?

All customer’s first payments will be due to Hamilton Home Mortgage until the customer is notified otherwise.

Does Hamilton Transfer the loan servicing?

Yes, Hamilton Home Mortgage may transfer your loan servicing.

How will I get notified if the loan has been transferred?

You will receive a Notice of Transfer Letter from Hamilton Home Mortgage with the new investor and new servicer contact information.

Why am I receiving multiple letters from different companies?

You will receive letters from Hamilton Home Mortgage. You will also receive letters from the investor. And you will also receive letters from the new servicer once your loan has been transferred. This is normal and required by all parties.

Where can I find my payment information?

The customer will receive a mortgage statement 2 weeks prior to their payment being due. The First payment letter that is signed at closing is a valid mortgage statement and can be found in Encompass.

Can I pay online?

You can only pay online if and when the loan has been transferred to a new investor or boarded into Hamilton Home Mortgage sub-servicer’s online system.

Can I make a payment by phone?

You can only pay by phone if and when the loan has been transferred to a new investor or boarded into Hamilton Home Mortgage sub-servicer’s online system.

Can I set up bi-weekly payments (Flex Payment Plan)?

Yes. Once the loan has been transferred to the new investor or boarded into Hamilton Home Mortgage sub-servicer’s online system.

How do I know if my loan is serviced by Hamilton Home Mortgage Sub-Servicer?

Your will receive a Notice of a Change of Payment Address Letter from Hamilton Home Mortgage. This letter will have your new payment address, new Servicer Loan Number, and the website link to access your account.

Can I set up recurring payments?

Not until the loan has been transferred to the new investor or boarded into Hamilton Home Mortgage sub-servicer’s online system.

I mailed my first payment and then received notice that my loan was transferred. Is my payment okay?

Yes. We have processes and controls in place and under RESPA regulations are obligated to forward your payment to the new servicer during the transfer period.

What is the “Transfer Period”?

From the date any loan is transferred to a new servicer, either new investor or a new payment address with our sub-servicer, there is a 60 day transfer period where the customer cannot be charged any late fees and no late payments can be reported to the credit bureaus. This 60 day period allows for payments that were sent to the previous servicer, Hamilton Home Mortgage, to be forwarded to the new investor/servicer in a timely manner.